Technical Service - Newborn Care, Hearing & Balance

To speak with a Technical Service Representative, please fill out the form below and select the product you are inquiring about.

ALGO & Echo-Screen Hearing Screeners; NatalCare LX Incubator; neoBLUE LED Phototherapy & BiliCare Bilirubin Meter; CFM Olympic Brainz Monitor, Olympic CFM & Olympic Cool-Cap:
Tel: 800-303-0306; 888-496-2887; 650-802-0400 – Toll Free US & Canada
Fax: 650-802-8680
Email: technical_service@natus.com


ABaer & AuDX Hearing Screeners; Bio-logic Hearing Diagnostics:
Tel: 800-303-0306; 800-272-8075; 847-949-5200 – Toll Free US & Canada
Fax: 847-949-6031
Email: BLSC_Hearing_Support@natus.com


Bili-Bassinet, Bili-Lite, Bili-Meter:
Tel: 800-303-0306; 866-940-7143; 206-767-3500 – Toll Free US & Canada
Fax: 206-767-0573
Email: Seattle_Technical_Service@Natus.com


Medical / Surgical Products:

Tel: 800-426-0353 Ext. 4; 206-767-3500 – Toll Free US & Canada 
Fax: 206-268-5104
Email: Seattle_Technical_Service@Natus.com


Medix Thermoregulation Products (outside the US):
Tel: +54.11.5354.3700
Fax: +54.11.5354.3770
Email: medix@medix.com.ar


NicView:
Tel: 855-642-8439 (855-NICVIEW); 812-620-3052 – Toll Free US & Canada
Fax: 206-767-0573
Email: Support@nicview.com; nicview_technical_service@Natus.com


Olympic Warmettes & Warm-Lamps:
Tel: 800-303-0306; 866-940-7143; 206-767-3500 – Toll Free US & Canada
Fax: 206-767-0573
Email: Seattle_Technical_Service@Natus.com


Developmental Care Supplies, Olympic Smart Scales & Olympic Papoose Boards:
Tel: 800-303-0306; 866-940-7143; 206-767-3500 – Toll Free US & Canada
Fax: 206-767-0573
Email: Seattle_Technical_Service@Natus.com


Neometrics Tracking & Follow-up Products:
Tel: (631) 457-4430; (800) 645-3616 – Toll Free USA
Fax: (631) 457-4444
Email: customersupport@neometrics.com


NeuroCom Balance Systems:
Tel: 800-303-0306; 866-940-7143; 206-767-3500 – Toll Free US & Canada
Fax: 206-767-0573
Email: Seattle_Technical_Service@Natus.com


RetCam Products: 
Tel: (650) 802-0400; (888) 496-2887 – Toll Free US & Canada
Fax: 925-397-3140
Email: service@retcam.com